Online reputation management is a growing need in in the developed world. More and more people are searching form others online and what they find can make or break that relationship going forward. There are things you can do proactively to make sure people find positive information about you and get them to convert.
One of the easiest ways is to set up your social media pages. Since they all have high authority to rank well on search engines pretty quickly, it is a good idea to get on top of it as soon as possible. It will not only help you will your online reputation since social media marketing has many other uses. Exposure to new stakeholders is a big one and the return on investment is huge if people find you online and buy. All you did was spend some time creating the page and adding content.
The future is pointed towards putting more effort in social media marketing for all industries. In other words, the more exposure a company gets online, the more return on investment, which translates to more budget allocated to social media. You may think the more exposure your brand gets to the public, the more people become aware of you and will consider you when searching for it when they need. But exposure can also be considered a risk he more you grow.
Marketers need to be on the lookout for potential threats that may arise from being overexposed online. Scammers can have a devastating impact on your business. An example is if you have many locations with each of them having their own social profiles. But a scammer has created a profile and it was unfortunately overlooked by employees. The people who thought they liked your page ending up a scammer’s page and they now believe anything that is posted on that page is coming from your brand. The scammer can put up a link to a site which can look exactly like your website to fool your customers into providing their credit card numbers on purchases they thought were legit. It is tough getting these customers to trust your brand again since all you can do is apologize and warn other customers in the area of what has occurred.
Cyber criminals are another threat since they can pose as one of your salespeople and phish for customers’ information. It is important to always be on the lookout for fake profiles.